Return & Refund Policy

We want you to be satisfied with your purchase. If something isn't right, we're here to help. Please read the following return terms carefully before initiating a return.

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1. Return Eligibility

To be eligible for a return:

• Items must be unused, in original condition, and returned with original packaging (including an outer shipping box for protection).

• Returns that arrive damaged due to improper packaging may be refused.

• Returns must be initiated within 14 days of receiving your order.

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2. How to Return an Item

To start a return, email us at 📧 info@pluscards.co.uk with:

• Your order number

• The reason for return

We’ll provide return instructions and a return shipping label if applicable.

Return Shipping Costs:
Customers are responsible for return shipping costs. If your return does not meet our eligibility requirements, we may decline the return or offer limited resolution.

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3. Refunds

• Refunds:
  Eligible returns (non-sale and not purchased using a promotional code) will be refunded to the original payment method after inspection.

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4. Damaged or Incorrect Items

Please inspect your order promptly upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at 📧 info@pluscards.co.uk with:

• Your order number

• A description (and photos, if possible) of the issue

We will arrange a replacement, refund, or suitable resolution.

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5. Non-Returnable Items

We cannot accept returns on the following:

• Sale or discounted items

• Gift cards

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6. Contact Us

If you have any questions about your return, please contact:

HJ Clientkicks LTD
📧 Email: info@pluscards.co.uk
🌐 Website: www.pluscards.co.uk